This policy explains what the ONERIDE app (for riders) and the
ONERIDE Partner app (for drivers) collect, why, and what control you have over it.
It applies to both apps and to the services behind them.
The short version. We collect what is needed to connect a rider with a nearby
driver and complete a trip: your account details, your location, and your ride history. We do not
sell your data, and we do not use it for advertising profiles. You can delete your account at any
time at
app.oneride.cloudkitchenkoraput.in/delete-account.
1. Who we are
ONERIDE is operated from Koraput, Odisha, India. For any privacy question or request, contact
cloudkitchenkoraput@gmail.com.
2. What we collect
Account information
- Name, email address and phone number — to create your account, verify your
email, and let the rider and driver contact each other about a trip.
- Password — stored only as a salted one-way hash. We never store or see your
actual password. If you sign in with Google, we receive your basic Google profile
(name, email) and no password at all.
Location
| App | When collected | Why |
|---|
| ONERIDE (rider) |
Only while the app is open (foreground) |
To set your pickup point and show available vehicles near you. |
| ONERIDE Partner (driver) |
While you are ON DUTY or on a trip — including in the background, i.e.
even when the app is closed or not in use |
To match you with nearby ride requests, and to show the rider your live position and ETA
during a trip. |
Driver background location stops as soon as you go offline or the trip ends. It
is never collected while a driver is off duty. Riders' locations are never collected in the
background.
Driver verification (ONERIDE Partner only)
- Vehicle details (type, model, registration plate).
- Identity document (Aadhaar) and a profile photo — used solely to verify that
a driver is who they claim to be before they can accept rides. Verification documents are
visible only to our administrators and are never shown to riders.
Trip and usage data
- Pickup and drop-off points, route, fare, payment method (cash), and timestamps.
- Ratings and review comments you leave after a trip.
- Basic diagnostics from the driver app (battery level, whether required permissions are
granted, app version) so we can tell why a driver stopped receiving requests.
Device and technical data
- A push notification token, so we can alert you about ride offers and trip
updates.
- Standard technical logs (IP address, timestamps, error traces) used for security and
debugging.
Microphone
Both apps offer an in-app call so a rider and driver can talk without sharing personal phone
numbers. The microphone is used only for the duration of a live call, which is only possible
while a trip is assigned. Calls are not recorded or stored.
3. What we do NOT do
- We do not sell your personal data.
- We do not use your location or trip history to build advertising profiles.
- We do not track you in the background when you are a rider, or when a driver is off duty.
- We do not record calls.
4. Who your data is shared with
- The other party in your trip. A driver sees the rider's first name, pickup
and drop-off. A rider sees the driver's name, photo, rating and vehicle. Phone numbers are
shared only if one of you chooses to place a normal phone call instead of an in-app call.
- Google Firebase Cloud Messaging — to deliver push notifications.
- Map and routing providers (Google Maps, and OpenStreetMap/OSRM as a
fallback) — to display maps, resolve addresses and calculate routes.
- Law enforcement, only where we are legally required to.
We do not share your data with anyone else.
5. Advertising content
The rider app shows promotional cards for local businesses in the Explore section. These are
served by us and are not personalised using your location or ride history, and no
third-party advertising SDK is embedded in the app.
6. How long we keep it — and exactly what deletion removes
When you delete your account we permanently remove your name, phone number and password, and
your login stops working immediately. Push notification tokens are deleted, so all notifications
stop. For drivers we additionally delete your vehicle details and every verification document,
including your Aadhaar record.
What we keep, and why. We are explicit about this rather than implying that
everything disappears:
- Your email address is retained on the closed account. It is kept so that
the account cannot be silently re-created by someone else, and so that if you sign up again
with the same address your past trips are restored to you. It is not used to contact you
after deletion.
- Trip records (pickup, drop-off, fare, time) are retained. The other person
on that trip has a right to their own record of it, and we may need it for tax and
accounting. Your name is replaced on those records, and a deleted driver's phone
number is removed from them.
If you want your email address erased as well, email us and we will do it — note that this means
your trip history cannot be restored if you return.
7. Your rights and choices
- Delete your account — in the app, or from the web at
app.oneride.cloudkitchenkoraput.in/delete-account. You do not
need the app installed to do this.
- Withdraw permissions — location, notifications and microphone can be revoked
at any time in your device's system settings. Drivers can go offline at any moment, which
stops background location immediately.
- Access or correct your data — email us and we will help.
8. Security
All traffic between the apps and our servers uses HTTPS/TLS. Passwords are stored only as salted
hashes. Access to production data is restricted to administrators.
9. Children
ONERIDE is not directed at children under 13, and we do not knowingly collect their data. If you
believe a child has created an account, contact us and we will remove it.
10. Changes to this policy
If this policy changes materially we will update the date at the top and notify you in the app.
Continuing to use ONERIDE after a change means you accept the updated policy.
11. Contact
Questions, corrections or data requests:
cloudkitchenkoraput@gmail.com